999x's Privacy Policy

999x ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. When you use our website, create an account, or use our services, we collect and process certain information.

This privacy policy tells you what information we collect, why we collect it, how we use it, and what your rights are. This policy applies to all digital services provided by 999x.

By using our services, you are agreeing to this privacy policy. If you object to any part of this policy, please stop using our services and contact us at [email protected].

999x only collects information that is essential to provide our services. We collect information from three main sources:

2.1 Information You Provide Directly

Information you provide when registering an account or using our services:

• Full name and contact details (email address, mobile number)
• Date of birth (for age verification — only users aged 21+ may use the service)
• Payment information (bKash, Nagad, Rocket, or Upay number — full account numbers are stored with secure encryption)
• Documents provided for identity verification
• Messages or requests you send when contacting us

2.2 Information Collected Automatically

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the website and pages visited
• Login date, time, and location
• Gaming activity and transaction history

2.3 Information Received from Third Parties

During the identity verification process or payment processing, we may receive necessary transaction confirmation information from authorized mobile financial service providers such as bKash, Nagad, Rocket, and Upay.

999x uses your information only for the following legitimate purposes:

999x does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Authorized Service Providers

We work with trusted service providers to help run our operations, such as payment processing, identity verification, and technology infrastructure. These partners receive only the information needed for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We are legally required to provide information if ordered to do so by a competent court or regulatory authority, or to comply with anti-money laundering regulations.

4.3 Corporate Restructuring

If 999x undergoes a corporate restructuring, merger, or acquisition, user information may be transferred to the relevant parties. In such cases, the protections under this privacy policy will continue to apply.

4.4 With Your Consent

Outside of the cases mentioned above, your information will not be disclosed to third parties without your explicit consent.

To ensure the security of your information, 999x has adopted industry-standard technical and organizational measures:

• SSL/TLS Encryption: All data transmitted on our website is protected by SSL encryption.
• Encrypted Data Storage: Sensitive information (such as payment details) is stored in encrypted form.
• Access Controls: Only authorized staff can access necessary data — and they are bound by confidentiality obligations.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: An additional layer of security is used when accessing your account.
• Suspicious Activity Monitoring: Unusual transactions or access attempts are identified automatically.

Even so, no data transmission over the internet is completely risk-free. We do our best to provide the highest level of protection, but no organization can guarantee absolute security. Keeping your password confidential and not sharing it with others is also important for your own security.

The 999x website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: These are required for the core functionality of the website — such as maintaining your login state and keeping the site secure. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences and settings (such as language).
• Analytics Cookies: Collect aggregate (non-personal) information about how the site is used, which helps us improve our services.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies will limit many features of the site. To change cookie settings in different browsers, refer to the help page of the relevant browser.

999x retains your information for as long as necessary:

• Account Information: For as long as your account is active and for the period required to meet legal obligations after it is closed.
• Transaction Records: Financial data and transaction history are retained for a specified period in accordance with regulations.
• Communication Records: Retained to ensure support service quality and for dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw your consent.

At the end of the specified retention period, we securely delete your information or convert it in a way that it is no longer personally identifiable.

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:

999x will aim to process any request related to your rights within 30 (thirty) business days. For complex or multiple requests, this period may be extended, and we will notify you if that is the case.

999x's services are for individuals aged 21 or older only. We do not knowingly collect or process information from anyone under the age of 21.

We verify age during the registration process. If we learn that a minor has created an account, we will immediately close that account and delete the associated information.

If you are aware of a minor using our platform, please notify us immediately at [email protected].

999x may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be displayed on the website
• A message will be sent to your registered email address (if the change is significant)
• The date of the update will be noted on this page

Continuing to use the service after a revised policy is published means you are agreeing to the updated policy. If you object to any change, stop using the service and contact us.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. 999x takes all privacy-related inquiries seriously.